Legal & complaints

Clear routes for legal, privacy, and complaint questions

Use this page to understand the role of DeepPsy information and where to direct formal questions or complaints.

DeepPsy operates in a clinical and data-sensitive context. Legal, privacy, and complaint requests should be specific enough for review.

Medical information

DeepPsy information is intended to support physician-led treatment discussions. It does not replace diagnosis, medical advice, or the judgement of a treating clinician.

Report use

DeepPsy reports should be reviewed in clinical context, including patient history, symptoms, prior treatment, and the treating physician's assessment.

Complaints and concerns

Feedback and complaints about reports, the portal, referrals, website information, data handling, or service communication should use the dedicated feedback and complaints page.

Privacy and data protection

Privacy-related concerns, correction requests, access requests, and data protection questions should be submitted through the contact page so we can review them appropriately.